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I have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For returns without damages, flaws or other issues, customers are expected to provide return postage themselves.
To start a return, you can contact me at hey@annadrawsstuff.com. Please note that returns will need to be sent to the following address:
If your return is accepted I'll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
If there is an error with your order, I will always do my best to provide a replacement or refund. In most cases it's unnecessary to send the item back, due to high shipping costs.
To make this process as smooth as possible, please provide me with as much information about your order as you can, including order number, a description of the issue, and (when applicable) clear photos of the items and damages in question.
Exceptions / non-returnable items
Due to high costs for international shipping, processing returns or refunds on orders without defects, damages or errors is tricky. If you are uncertain about your situation, please don't hesitate to contact me at hey@annadrawsstuff.com so we can work something out.
For returns without damages, flaws or other issues, customers are expected to provide return postage themselves. Any returns processed in this way will be refunded for item cost only, and do not apply to shipping costs.
Unfortunately, I cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For returns without damages, flaws or other issues, customers are expected to provide return postage themselves. Any returns processed in this way will be refunded for item cost only, and do not apply to shipping costs.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For returns without damages, flaws or other issues, customers are expected to provide return postage themselves. Any returns processed in this way will be refunded for item cost only, and do not apply to shipping costs.
Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I've approved your return, please contact me at hey@annadrawsstuff.com.
Questions and concerns
If you have any questions or concerns about your order, please do not hesitate to contact me at hey@annadrawsstuff.com.
Good customer service is important to me, and I try to provide as much clarity about the order process as possible!